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Five cookie categories, one data-protection mailbox and a document set that exists mainly because financial regulation requires it: that is the short shape of how personal data works at ViciBet. Most of what we hold about an account is there for one of three reasons — to run the account itself, to satisfy anti-money-laundering obligations, or to keep the site working on your device. This page sets out which is which, what you can change, and where to write when you want something looked at or removed.
Personal data arrives at ViciBet through three routes, and it is useful to keep them apart because different rules attach to each.
| Route | What it covers |
|---|---|
| What you give us | Registration details, country of residence, account currency, contact address and anything you send to support |
| What verification requires | Identity document, proof of residence, proof that a payment method belongs to you, and transaction statements |
| What the site records | Device and browser information, session activity, cookie data, and the betting and payment history attached to the account |
The account layer is the part you control directly. The verification layer exists because we are required to know who holds an account before releasing funds; it is requested when a withdrawal is made and can be requested either side of a deposit, and once asked for it must be supplied within 30 days. The technical layer is what allows a session to persist, a language choice to survive a reload and a game to load in the right region.
Two mechanisms in the General Terms have a data dimension people do not always expect. The one-account rule operates at the level of person, household, address, phone number, email and IP address, which means device and connection data are checked against existing accounts. And bonus-abuse controls look at betting patterns during rollover. Neither is surveillance for its own sake; both exist because promotions are priced on one claim per player.
Cookies are the part of data handling most visible to a player, and our Cookie Notice groups them into five families by what they do rather than by who set them.
| Category | Purpose |
|---|---|
| Essential | Crucial for basic functions such as security and navigation; the site cannot run without them |
| Functional | Remember your choices, including language and region |
| Performance | Help us recognise and count visitors and understand how the site is navigated |
| Targeting | Record your visit, the pages you viewed and the paths you followed |
| Third-party | Placed on your device by other companies acting as partners |
A second distinction cuts across those five. Session cookies are temporary and are deleted automatically when you close the browser; persistent cookies remain on the device for a set period. Essential and functional cookies are mostly what make the difference between a site that remembers you between two pages and one that does not, which is why disabling them tends to break login rather than improve privacy.
Performance, targeting and third-party cookies are the ones that carry a genuine choice. Every mainstream browser can block them by category, clear them on exit, or refuse third-party cookies entirely, and doing any of those will not prevent you playing. Clearing cookies also has a practical side effect worth knowing: it is the first step our technical team recommends when a page will not load or a balance looks stale.
Clearing cookies signs you out. It does not affect your balance, bonus progress, coin total or VIP level, because none of those live on your device — they are attributes of the account on our servers.
Verification is the single largest category of personal data we handle, and it is worth being direct about why it exists. ViciBet applies the standards of the 5th Anti-Money Laundering Amendment and operates customer due diligence accordingly. That is not a preference; it is the framework any regulated payment flow operates inside, and it applies to the money leaving the platform more strictly than to the money entering it.
This list is not exhaustive and can vary case by case. Two practical points reduce how much data ends up being exchanged. First, send everything in one submission rather than piecemeal, because each round of follow-up generates another copy of another document. Second, redact what is not needed: on a bank statement we need the name, address, account identifier and the transactions relating to the platform, not the rest of your spending. A statement with unrelated lines blacked out is perfectly acceptable.
The name on the account, the name on the payment method and the name on the identity document all have to match. Third-party withdrawals are not processed, which is a data-minimisation point as much as a compliance one: it removes any reason for us to hold documents belonging to somebody who is not the account holder.
Data is shared where it has to be and not for its own sake. Payment processors receive what they need to move a transaction. Identity-verification providers receive what they need to confirm a document. Regulators and law-enforcement bodies receive what they are legally entitled to request. Third-party partners set their own cookies through the site, which is why the fifth cookie category exists as a separate line.
Game providers sit in a slightly different position. Titles from studios such as Pragmatic Play, Evolution, Playtech, Hacksaw Gaming, Nolimit City, Spinomenal, Yggdrasil and the rest of the catalogue run on the provider’s own infrastructure and are streamed into the site, so a technical exchange takes place whenever you open a game. What passes across is the session and stake information the game needs to run, not your identity documents.
Marketing communications are a separate matter from operational ones. Emails about a withdrawal, a verification request or a security event are part of running the account and are sent regardless of marketing preferences. Promotional email is optional, and the unsubscribe link in any promotional message takes effect on all promotional mail rather than on that campaign alone.
Four things are worth knowing about the control you have over your own record.
Deletion is the request that most often meets a limit, and the limit is worth explaining rather than glossing over. Anti-money-laundering rules require gambling operators to retain transaction and verification records for a defined period after an account closes, so a request to erase everything immediately cannot be honoured in full while that obligation runs. What can be done is to close the account, stop all marketing, and remove what is not held under a legal requirement. If you want to know precisely what is retained and for how long in your case, ask — that answer is specific to the account and is better given accurately than generically.
Every request of this kind goes to [email protected], which is our data-protection mailbox. Write from the email address registered to the account, state clearly what you want, and include the account username. A request sent from an unrelated address cannot be actioned, because confirming that a request comes from the account holder is itself part of protecting the data.
Two layers protect an account, and only one of them is ours. On our side, transmission is encrypted, access to verification documents is limited to staff who need it for a specific task, and support agents will never ask for your password in chat or by email, nor ask you to move funds to an external wallet. Any message doing either is fraudulent regardless of how convincing it looks.
On your side, the two controls that matter most are a password used on no other service and a registered email address that is itself protected. The registered mailbox is the recovery channel for the account, which makes it the obvious first target; if it shares a password with the casino account, both fall together. Securing the mailbox separately closes the most realistic route into a gambling account far more effectively than anything that can be done on the platform side.
If you believe your account has been reached by someone else, reset the password from the login panel immediately and then open live chat, which is staffed 24 hours a day. Say plainly that the account may be compromised so it can be frozen while the matter is looked into.
Anything relating to personal data goes to [email protected] in the first instance. General account matters go to [email protected] and formal complaints go to [email protected], where a complaint must include the account username, your full name, a detailed summary and the relevant dates and times. We will inform you of the outcome within 10 days, with an extension where a case is genuinely complex.
Give the mailbox the chance to resolve it first, because most data questions are answered faster directly than through any external route. If the answer does not resolve the matter, the General Terms set out the further avenues open to you.
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